LifeMap is actively monitoring the current COVID-19 situation as we work to make sure we’re prepared for widespread outbreak with a strong disaster recovery and business continuity strategy. In response to ongoing concerns, we have put in place several resilience policies to protect our community, our members, and our employees, and to ensure that we continue to provide the best possible service. Among these policies are:
Remote WorkMany LifeMap employees currently work outside the LifeMap office in their homes, and employees who work onsite daily are also set up to work remotely. We have in place a robust technological infrastructure to support working at home.
Continued Evaluation of Our BenefitsIn light of changing circumstances, to ensure members continue to receive the care they need, we continually re-evaluate our benefits.
Travel RestrictionsWe have suspended all international and domestic travel until further notice.
Employee Communication and SafetyLifeMap encourages employees to stay home if they suspect they have been exposed to the virus or are not feeling well. We promote personal space etiquette and have deployed antiviral cleaning products and hand sanitizers in our workspaces. We also have transparent and regular communication with our employees, so they are equipped with the latest news and information on the outbreak.
LifeMap is taking every precaution necessary to ensure that our operations continue to provide excellent service in the event of continued spread of the Coronavirus. If you have any questions or concerns, please contact LifeMap Customer Service (click here for all customer contact information).
Need to send a communication or form to LifeMap?
We encourage you to send correspondence to us electronically rather than by regular mail. This will help us respond more quickly to serve you during this difficult time. This includes regular correspondence, claim forms, and any other documents you wish to submit.
Customer Service, Dental, and Short Term Medical: email@example.com
Accounts Receivable: firstname.lastname@example.org
Underwriting - Evidence of Insurability (EOI) submissions: email@example.com
For any questions please contact our Customer Service Department at (800) 794-5390 or contact your dedicated Account Executive.
As a reminder, for those that currently have our (LTD) embedded Employer Assistance Program (EAP) benefit or Stand Alone EAP, benefits are available to you and your family at no cost. Help is just a phone call away to offer confidential advice and support. You can access these services by calling Reliant Behavioral Health at (866) 750-1327, emailing at HelpDesk@reliantbh.com or by visiting ibhsolutions.com.
Traveling and need help? Your LifeMap Life Insurance also includes travel assistance through our partner AXA Travel Assistance USA. For questions about the program, call (800) 230-5179 within the United States or +1 (630) 766-7772 outside the United States.